Frequently Asked Questions

• I have read all of the FAQ but have unfortunately not found the answer to my question. What should I do?

• When do I get my safety deposit back?

• What is the moving-out procedure?

• I want to move out earlier than my contract termination date, what should i do?

• How can I extend my contract?

• I have lost my key. What should I do?

• I have recently arrived in Vienna and do not have an Austrian/EU bank account. How can I pay the rent?

• When and how can I pay the rent?

• Is my rent all-inclusive or are there additional costs?

• I require technical assistance. Who should I contact?

• Where can I find the House Rules?

• What is the Maengelbogen list?

• Is there internet provided in the room?

• Is my room/miniapartment fully furnished?

• Where and when do I receive the registration form?

• I am not able to pick up the keys during Housing Vienna’s office hours. Is there another solution?

• Where and when do I receive the keys to the accommodation?

• When do I get my safety deposit back?

• What are the processing fees?

• Are pets allowed?

• I need a room for the summer. Is this possible?

• How long do I have to stay in my accommodation?

• I have applied several times. Do I have better chances of receiving accommodation?

• I need an accommodation as of now. Can I apply?

• When will I know if I have received a spot in an accommodation?

• How much does the online application cost?

• I am an international student and do not know my way around Vienna well. Which accommodation should I apply for?

• I am an Austrian student. Am I eligible to apply for accommodation?

• Is an online application the only way to apply for accommodation?

• How do I book an accommodation with Housing Vienna?